Privacy Policy
Date: September 1, 2025
Contact Email: mcampbell@macamliving.ca
1. Overview
Macam Living (“we”, “us”, or “our”) is committed to protecting the privacy of individuals (“you” or “your”) whose personal information we collect in the course of our business, which includes decks, fencing, basement finishing, bathroom renovations, secondary dwellings, and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name, address, phone number, email address
- Project details (e.g. property address, scope of work)
- Payment information (as needed for billing)
- Communications: any correspondence or enquiries you send us via phone, email, or via our website/contact forms
- Other information you voluntarily provide (e.g. preferences, photos or measurements relevant to your project)
3. How We Collect Information
We collect personal information in several ways, including:
- When you complete contact or quote/request forms on our website
- When you correspond with us (e.g. via email or phone)
- In person visits or meetings related to estimating or delivering services
- From third parties, where applicable and with your knowledge (e.g. subcontractors or partners, when necessary for project completion)
4. Why We Collect and Use Your Information
Macam Living uses personal information for the following purposes:
- To respond to your enquiries and provide quotes or proposals
- To deliver services you have requested (e.g. decks, fencing, basement finishing, bathroom renovations)
- To manage billing and payments
- To schedule and coordinate work, communicate project updates
- To comply with legal obligations (e.g. tax, safety)
- To improve our services, processes, and client experience
- Occasionally, for marketing (if you consent), e.g. to send you updates or promotions
5. Consent
By providing your personal information to Macam Living, you consent to the collection, use, and disclosure of your information as described in this Policy. You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us at mcampbell@macamliving.ca. If you withdraw consent, Macam Living will cease using your information for the purposes to which you no longer consent, while still retaining any information necessary for legal compliance or to fulfill obligations already in progress.
6. Disclosure of Personal Information
We may share your personal information with:
- Our staff, contractors, and suppliers, only as needed to carry out your project
- Payment processors or financial institutions for billing
- Third parties required by law or to protect our legal rights
We will not sell your personal information to third parties.
7. Data Security
Macam Living takes reasonable administrative, technical, and physical measures to protect personal information under our control against loss, theft, unauthorized access or disclosure, alteration, or destruction. These measures include encryption (where appropriate), secure storage, access controls, and staff training.
8. Retention of Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected — including to provide services, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Once it is no longer needed, your information will be securely destroyed or anonymized.
9. Access, Correction & Deletion
You have the right to:
- Request access to your personal information that we hold
- Ask for correction of any inaccurate or incomplete information
- Request deletion of personal information, subject to legal or contractual requirements (there may be cases where we cannot delete certain data, e.g. for tax or warranty reasons)
To make any of these requests, contact us at mcampbell@macamliving.ca.
10. Cookies, Tracking & Third-Party Tools
On our website, we may use cookies or other tracking technologies to
- Improve user experience
- Understand how visitors navigate the site
- Collect analytics data
You can manage cookie preferences via your browser settings. Any third-party tools or analytics we use will be made clear, and we will disclose what data they collect and how it is used.
11. Changes to this Policy
Macam Living may update this Privacy Policy from time to time. The version posted on our website will always show the effective date. Substantial changes will be communicated via our website or other suitable means.
12. Governing Law
This Policy is governed by the laws of Ontario and Canada. Any issues arising under this Policy will be resolved under those legal frameworks.
13. Contact Information
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, contact:
Macam Living
Email: mcampbell@macamliving.ca